By Sue Cunningham-Milito
Entrepreneur Kim McNamee needs phone calls professionally answered 24/7 because she runs three businesses. Kim is a travel agent, a realtor and an insurance agent.
She is also a pastor and mom to two boys. “Cunningham Communications allows me to have a life and still be in touch with my clients who want to talk to a real live person.”
Kim McNamee’s ten-year-old business, “Voyages by Kim” has been recognized as “one of the top ten travel agents” in the Washington, D.C. area. She books destination weddings, Caribbean cruises, worldwide group tours, and customized vacations.
“I call myself a ‘celebrity travel agent.’ Our clients are higher echelon VIPs, like my client the Grammy-nominated artist. They expect a global level of coverage when they want to talk to me at any time.”
Kim McNamee says that while home trying to make dinner for her sons, she needs to be available to her clients.
“The evening phone calls can be a destination wedding, then a real estate client, then an insurance client calling to report that her roof is leaking.”
“I never know who may be calling me next. The text messages I get from Cunningham Communications with the call details help me review the request. I can return the call as soon as I am able.”
“I am the brand of everything in my businesses. My focus is on building relationships with the client.
As a one-person company, when people want to talk to me, I have to be available. It helps that their calls are answered by a Cunningham Communications operator. They can make the right connection to me.”
Being based in the Washington, D.C. area, Kim McNamee receives many international calls. A group from London wanted to book tours of our nation’s capital. She arranged group tours to Spain to attend Language school. Kim prepared a contest winner’s $25,000 trip to Hawaii.
“I like Cunningham Communications because they give me the personalized VIP service that I want to provide to my own clients.”