By Sue Cunningham-Milito
We are thrilled to share with you that a new client says we are exceeding his expectations of what a telephone answering service can do for his business.
Harry Mendelson, owner of Cassiday Studios in Stamford, Connecticut says: “I want to let you know what a great job you guys are doing. Your representatives have been great and the ability to handle my account has been outstanding so far. So glad I listened to Heather.” : )
Cassiday Studios will photograph over 25,000 children this Fall. Originally, Mendelson admits being concerned that clients “would be more frustrated talking to someone without answers.”
However, he says, “Cunningham understands what my company does. You got your operators up to speed on basic questions. The operators open tickets on our ‘helpdesk’ when they cannot answer the questions at hand. You text me problems with clients so I can intervene when it is important.”
“Without the phones ringing all the time it has become easier to focus on getting the work done. I wish I had found them years ago.”
In business for 25 years, the family-owned Cassiday Studios photographers take student portraits and cover school activities for yearbooks.
Local youth sports team photos, family portraits and special events such as weddings are all featured in the Cassiday Studios portfolio.
My late father, Dick Cunningham, started our family-owned telephone answering business 30 years ago, so we understand the importance of personal service. We continue to build our business by delivering reliable, friendly, and professional phone service every time, without exception. It’s this personal touch that sets Cunningham Communications apart from the rest.
First impressions count. Call Cunningham Communications at 800-430-7880 to learn how we can make a good “first impression” answering the phone for your customers.