By Sue Cunningham I am still surprised when a business person asks me about the value of a real time, real person Call Center, even when everyone is walking around, head down, on their phones. (maybe playing PokemonGo) So I appreciated the chance to talk on the phone with a major business owner resource, Chris […]
By Sue Cunningham “One of the worst things in the world is you make a phone call because you need help, and you get a robotic pre-recorded voice, and then the menu of options to select. It just makes you want to tear your hair out.” Neal Dionne, Wood Radio I was a little nervous […]
By Sue Cunningham My father, Dick Cunningham, started the family business, Cunningham Communications, our telephone answering service in 1989. My mom and I helped answer the phones, even though I was a shy kid, and did not think I could talk to people on the phone. In those days, we wrote messages for clients on […]