First Impressions:

When “The Entire Community is Calling Family Promise,” We Answer

  “When Cunningham Communications reached out to us more than three years ago and said: ‘we want to be involved in the community and we want to do it in a meaningful way; what is the best way that we can help?’ I had an answer for them.” Cheryl Schuch, CEO, Family Promise Grand Rapids […]

First Impressions:

Clients Say our Telephone Answering Service is an “Extension of their Business”

By Sue Cunningham-Milito The 24/7 telephone answering service clients we serve across four time zones in 23 states tell us that Cunningham Communications is an extension of their business. Cunningham Communications operators make strong “first impressions” when a customer calls. We answer crisis hotline calls with kindness and compassion for Safe Harbors. The upstate New York […]

First Impressions:

Call Center Helps Doctors “Deliver” Care to Patients

By Sue Cunningham-Milito Sandy Wynia, RN, had just started her new job as clinical director when three women’s health groups merged to become Grand Rapids Women’s Health and moved into the new Women’s Health Center. The practice is West Michigan’s largest independent OB/GYN group. Among the many decisions to be made, who would provide after-hours call center […]