Health Care & HIPAA Secure Text Messaging
Customer service is a critical component in any industry, but particularly in Health Care. Prospects and patients call expecting an immediate and compassionate response to their needs. Unfortunately, in the world of automated phone answering, immediate and compassionate are rarely words that one would use to define Health Care Customer Service. Emotions are high, patience is short, and disappointment is expected.
That’s where Cunningham Communications can help. We act as a personal and personable extension of your customer service. Answering the phone when you can’t, with a real person who is trained and scripted to provide a positive experience for those looking for assistance.
To ensure quick response to phone inquiries, we offer the HIPAA compliant miSecure smartphone application. The miSecure app allows our telephone agents to collect the caller’s/patient information and forward the message via text to doctors who have downloaded the app.
At Cunningham Communications, we’re not only an extension of your phone service, we’re an integral part of how your patients experience your practice and the health care services you provide.