First Impressions:

Thunderstorm Calls to Property Management Company Light up Cunningham Communications Switchboard

   By Sue Cunningham-Milito When powerful thunderstorms and 100-mile-an-hour winds tore a swath of destruction through Grand Rapids, Michigan in September, calls for Rockford Property Management lit up the telephone answering service switchboard at Cunningham Communications. “Those horrible storms were a big one for the world of property management,” says Monica Steimle App, Executive Vice […]

First Impressions:

CareLinc Medical Equipment: “Cunningham Communications is an Extension of our Life-Sustaining Business”

By Sue Cunningham-Milito Derek Damstra of CareLinc Medical Equipment and Supply says Cunningham Communications telephone answering service “is part of the 24/7 life-sustaining service we supply to our customers.” Cunningham Communications telephone operators answer after hours calls overnight and on weekends for CareLinc. Derek Damstra, CareLinc vice president, says “The key benefit of Cunningham Communications […]

First Impressions:

Answering crisis hotline calls “a quantifiable value” for non-profit

#SafeHarbors #crisishotline #non-profit #telephoneansweringservice #afterhourscalls  By Sue Cunningham-Milito Non-profit Safe Harbors says having Cunningham Communications operators answer its crisis hotline provides a “quantifiable value.” Jo Cuson is an Advocacy Coordinator for Safe Harbors. The organization serves victims of sexual abuse and domestic violence in the Finger Lakes Region of Upstate New York. “It is key […]

First Impressions:

“You Exceed what I Thought was Capable of a Phone Answering Service”

By Sue Cunningham-Milito What can a telephone answering service do for your business? Harris Mendelson, owner of Cassiday Studios in Stamford, Connecticut says: “I want to let you know what a great job you guys are doing answering our calls.” “Your representatives have been great. Their ability to handle my account has been outstanding so far.” […]

First Impressions:

Because Cunningham Communications Has Answered his Calls for 30 Years Dr. Gordon Van Otteren is Available to Patients 24/7

By Sue Cunningham-Milito Whenever I think about the value of our telephone answering service for the past 30 years, Dr. Gordon Van Otteren comes to mind. Now 83 years old and practicing medicine for 55 years, Dr. Van Otteren became the first 24/7 client for Cunningham Communications in November, 1990.  Our telephone answering service operators […]

First Impressions:

How Does Non-Profit, Volunteer-Run Food Bank Serve 4,000 People? Cunningham Communications Telephone Answering Service Takes the Calls

By Sue Cunningham-Milito How does a volunteer-run, non-profit food bank and 24/7 emergency assistance center help 4,000 people annually despite having no-paid staff? The Cunningham Communications telephone answering service handles its calls around the clock. “People call us in crisis any time of the day or night and they need our help right away. They […]

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A Sewer Backup on Christmas Eve? Cunningham Answers the Call

   By Sue Cunningham-Milito Roger Vanderlaan of Vanderlaan Sewer in Grand Rapids, Michigan relies on Cunningham Communications for 24/7 telephone answering for emergencies such as this call:  imagine it is Christmas Eve, your family is visiting and your sewer line gets plugged. A Cunningham Communications operator answers the frantic phone call and assures the family […]

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Answering Phone Calls “After Hours” Helps Doctors Treat Kids in Real Time

  By Sue Cunningham-Milito When a baby spikes a fever at night, Forest Hills Pediatric Associates relies on Cunningham Communications to answer its after hours phone calls so doctors can care for children in real time. No parent of a sick child wants to wait until the next day to talk with their child’s pediatrician. “Kids […]

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“I Can Always Rely on Cunningham Communications to Help Us Out”

  By Sue Cunningham-Milito Faith Hospice Executive Director Rene Wheaton, RN, BSN, MHA, takes comfort knowing that Cunningham Communications operators answer any kind of phone call around the clock. As a Cunningham Communications client for the past 10 years, Wheaton says, “We are a 24/7 service. I don’t have to staff people to answer calls […]

First Impressions:

In this Case, a Properly Answered Call was Worth $1 Million

  By Sue Cunningham-Milito Personal injury attorney Gerald Stahl can put a real dollar value on a promptly answered telephone call. In one case, for a call answered by Cunningham Communications operators, it was worth $1 million dollars. Attorney Stahl said: “In the case of personal injury, I had one client say, ‘if you hadn’t answered […]