First Impressions:

A Sewer Backup on Christmas Eve? Cunningham Answers the Call

   By Sue Cunningham-Milito Roger Vanderlaan of Vanderlaan Sewer in Grand Rapids, Michigan relies on Cunningham Communications for 24/7 telephone answering for emergencies such as this call:  imagine it is Christmas Eve, your family is visiting and your sewer line gets plugged. A Cunningham Communications operator answers the frantic phone call and assures the family […]

First Impressions:

Answering Phone Calls “After Hours” Helps Doctors Treat Kids in Real Time

  By Sue Cunningham-Milito When a baby spikes a fever at night, Forest Hills Pediatric Associates relies on Cunningham Communications to answer its after hours phone calls so doctors can care for children in real time. No parent of a sick child wants to wait until the next day to talk with their child’s pediatrician. “Kids […]

First Impressions:

“You Exceed what I Thought was Capable of a Phone Answering Service”

By Sue Cunningham-Milito We are thrilled to share with you that a new client says we are exceeding his expectations of what a telephone answering service can do for his business. Harry Mendelson, owner of Cassiday Studios in Stamford, Connecticut says: “I want to let you know what a great job you guys are doing.  Your representatives have […]

First Impressions:

“I Can Always Rely on Cunningham Communications to Help Us Out”

  By Sue Cunningham-Milito Faith Hospice Executive Director Rene Wheaton, RN, BSN, MHA, takes comfort knowing that Cunningham Communications operators answer any kind of phone call around the clock. As a Cunningham Communications client for the past 10 years, Wheaton says, “We are a 24/7 service. I don’t have to staff people to answer calls […]

First Impressions:

In this Case, a Properly Answered Call was Worth $1 Million

  By Sue Cunningham-Milito Personal injury attorney Gerald Stahl can put a real dollar value on a promptly answered telephone call. In one case, for a call answered by Cunningham Communications operators, it was worth $1 million dollars. Attorney Stahl said: “In the case of personal injury, I had one client say, ‘if you hadn’t answered […]

First Impressions:

“The operators from Cunningham Communications are a Key Ally to Hurst Mechanical”

  By Sue Cunningham-Milito After his customers complained that their calls were not being taken well, Hurst Mechanical owner Greg Doerr made a change from his previous telephone answering service. “I was unhappy with the  poor customer service,” Doerr said. About four years ago, we welcomed Hurst Mechanical as a new client of Cunningham Communications. […]

First Impressions:

When Answering a Call with Kindness and Compassion is Important

  By Sue Cunningham-Milito When someone calls Arsulowicz Brothers Mortuary to report the death of a loved one, the after-hours operator answering from Cunningham Communications understands how important it is to speak with kindness and compassion. “As a rule, people are calling us at a difficult time in their lives,” says Steve Arsulowicz, whose family […]

First Impressions:

30 Years of “Answering the Call”

By Sue Cunningham-Milito What is the impact of a properly answered telephone call for your business? Let some of our Cunningham Communications customers tell you: An attorney gained a $1 million personal injury lawsuit client. He said we answered the phone promptly when other lawyers had voice mail. A hospice says we helped them stay […]

First Impressions:

Call Center Helps Doctors “Deliver” Care to Patients

By Sue Cunningham-Milito Sandy Wynia, RN, had just started her new job as clinical director when three women’s health groups merged to become Grand Rapids Women’s Health and moved into the new Women’s Health Center. The practice is West Michigan’s largest independent OB/GYN group. Among the many decisions to be made, who would provide after-hours call center […]