24 Hour Virtual Receptionist
Our Virtual Receptionist service allows businesses to provide a higher level of customer service by creating a more personalized experience. As an extension of your team, your business will be more agile and your customers will have more access.
While these Virtual Receptionists are not working in your office, they are specially trained to answer incoming calls, provide answers to general business questions, and help route callers to the appropriate people, all in a tone consistent with your business. The caller’s experience doesn’t change. It simply improves without the frustrations associated with an automated system or long hold times.
With the Virtual Receptionist service, you don’t have to worry about looking for a fill-in when staff are sick or taking time off. Your call volume can increase as we are able to answer calls after business hours and take calls if another receptionist is busy.
Here are some ways Cunningham Communications Virtual Receptionists can serve as an extension of your team:
- Billed by call times vs. hourly/salary onsite receptionist
- Customized process and receptionist training, tailored to your specifications
- Personal contact for customers/clients/patients
- New patient or new customer inquiries
- Call recording for quality assurance
HOW IT WORKS: