24 Hour Telephone Answering Service
We provide call answering services for any business and any need, 24 hours a day, 7 days a week, 365 days a year, including holidays.
So if you are a small business that would like a full time receptionist but doesn’t have the office space or personnel budget to hire one full-time, Cunningham Communications is your answer.
Or, if you are a larger business that wants to cut overhead or simply have someone handle calls after normal business hours, we’re the perfect solution.
Whatever the need, we’re here to assist you. We will customize our process to your exact specifications and train our staff so that they become an extension to your team — answering your calls the way you want them answered with professionalism and friendliness.
Over the last 20 plus years, we’ve helped a range businesses and organizations including:
Our caring staff is here to take your appointment cancellations and process your medical
emergencies any time of the day. Whether over the lunch hour, after hours, on weekends or during holidays, we ensure that your patients’ requests and concerns are answered as quickly and professionally as possible. We will record the correct information and contact your office and/or the on-call physician immediately so your patients’ needs are met. We’ll relay your messages by SMS text messaging, phone, email or pager — whatever works best for your practice. We also offer the HIPAA compliant miSecure smartphone application. The miSecure app allows our telephone agents to collect the caller’s information and forward the message via text directly to doctors who have downloaded the app.
We’ll even provide reports each morning to keep you apprised of the previous day’s or evening’s call activity.
Cunningham Communications is HIPAA compliant and offers over 20 years of experience serving health care practices.
Understandably, callers to your place of business are emotional as they deal with the loss of a loved one. As a result, they need a compassionate and understanding voice on the other end of the line to provide the information they seek. Our team is specially trained to be that caring person who can field the call and relay visitation times or funeral information with empathy and professionalism. If a death occurs in the middle of the night, over a weekend, or during a holiday, we’re also there to capture the appropriate information and relay important messages in a timely manner to the person on-call. As a funeral home, you deal with emotions most businesses can’t fathom. We understand and are here to provide sympathetic yet professional responsiveness to your unique call answering needs.
Home Health Care
Our team works as an extension of your home health care staff by answering patient calls with understanding and care and getting messages to the appropriate on-call nurse or scheduler as soon as possible. Whether an emergency call, new patient request, or a pressing in-home care issue, we will decipher and relay the caller's information via phone, email or SMS text messaging so your team can quickly attend to the need.
For your convenience, we also can provide reports each morning on the previous day’s or evening’s call activity. This helps you track the number calls you receive in a given day, week, or month so you can staff appropriately to meet growing or declining patient needs.
We are HIPAA compliant and offer over 20 years of experience serving home health care agencies.
If you’re in the contractor business, you know that missed calls mean missed business. That’s where Cunningham Communications comes in. For contractors in the heating/cooling, plumbing, electrical, appliance service, roofing or any other service industry, we’re there to answer your calls and manage your messages so you and your crew can focus your time on doing what you do best — getting the job done.
For property management companies, Cunningham Communications acts as your back office when you are out showing properties or meeting with prospects. We also are the contact line for your tenants to call when they need to report a problem. From a call about a leaky faucet at 2:00 PM to one about a missing key at 2:00 AM, Cunningham is there to field the request and connect the caller with the right person, right away.
As a successful law practice, you work hard to treat clients and prospects with professional and responsive service. Creating the right impression starts with the person who answers the phone.
Something as simple as answering the phone can be a challenge for smaller firms and larger firms alike. Support staffers are asked to cover the phones while still taking care of lawyer and client needs or an impersonal automated answering system is used to greet and queue client calls.
There is a better solution. Cunningham Communications and our virtual receptionists can make sure every call, during the day or after hours, is answered by a trained and courteous professional. A person that projects the warmth and responsiveness that fits the way you want your firm to treat its clients and prospects. We’ll take your firm’s calls and relay accurate messages to the appropriate lawyer or associate so he or she can respond in a timely manner — day or night, weekends or holidays.