First Impressions:

On the Air with Neal Dionne

By Sue Cunningham “One of the worst things in the world is you make a phone call because you need help, and you get a robotic pre-recorded voice, and then the menu of options to select. It just makes you want to tear your hair out.” Neal Dionne, Wood Radio I was a little nervous […]

First Impressions:

The Power of a Live Person Answering the Phone Still Matters

By Sue Cunningham My father, Dick Cunningham, started the family business, Cunningham Communications, our telephone answering service in 1989. My mom and I helped answer the phones, even though I was a shy kid, and did not think I could talk to people on the phone. In those days, we wrote messages for clients on […]