By Sue Cunningham-Milito After his customers complained that their calls were not being taken well, Hurst Mechanical owner Greg Doerr made a change from his previous telephone answering service. “I was unhappy with the poor customer service,” Doerr said. About four years ago, we welcomed Hurst Mechanical as a new client of Cunningham Communications. […]
By Sue Cunningham-Milito Sandy Wynia, RN, had just started her new job as clinical director when three women’s health groups merged to become Grand Rapids Women’s Health and moved into the new Women’s Health Center. The practice is West Michigan’s largest independent OB/GYN group. Among the many decisions to be made, who would provide after-hours call center […]
By Sue Cunningham-Milito A critical part of our call center service is handling calls when a customer has a concern, or an issue, and they want to speak to a live person right away. I hear the same stories that you do about poor customer service; about the automated phone tree, and the disembodied computer […]
Video: “Peace of Mind” By Sue Cunningham Recently I asked Carolyn Flietstra, of Holland Home, to explain the value of our call center to her organization: “We left for awhile, a long time ago, but then we came running back to Cunningham Communications.” “For me there is a big difference to have a call center that is a […]
By Sue Cunningham I am still surprised when a business person asks me about the value of a real time, real person Call Center, even when everyone is walking around, head down, on their phones. (maybe playing PokemonGo) So I appreciated the chance to talk on the phone with a major business owner resource, Chris […]